Dispute Resolution Business Consultant

1 week ago

Burwood East, Victoria, Australia Country Fire Authority Full time

About the Country Fire Authority

We are a values-based, emergency service organisation that puts the community at the centre of everything we do.

Our mission is to protect lives and property, 24 hours a day, 7 days a week. We strive to be an organisation of choice for volunteers and employees, embracing individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

Job Overview

This is an exciting opportunity to join CFA as a Resolution Support Business Partner (RSBP), a critical role within the People Experience team where you will address complex people-related issues, fostering early intervention and effective resolution.

The RSBP develops solutions when assessing sensitive complaints, forming preliminary views and overseeing procedurally fair investigations. You will bring expertise and have a strong commitment to an excellent client experience, possessing the skills needed to effectively manage and resolve issues while upholding the highest standards of service offering and delivery.

About the Role
  • You will conduct thorough and transparent investigations, assuming the pivotal role of Case Manager, ensuring alignment with policies, legal standards, and upholding the CFA's behavioural expectations.
  • As an integral part of the People Experience team, the RSBP collaborates with stakeholders, facilitates programs, and tailors People Plans to cultivate a safe and inclusive environment.

Your responsibilities extend beyond formal matters to include local issues, where you'll play a hands-on role in coaching CFA members, facilitating discussions, and fostering mutually agreed-upon solutions.

With a comprehensive understanding of governance, you will ensure that all actions are guided by our organisational values, respecting the diversity of our workforce and the communities we serve.

About You

You're a professional problem solver with a passion for resolving conflict and fostering positive relationships. With a background in Human Resources or customer service, possibly gained in finance or banking, you bring strong interpersonal and negotiation skills, making you a trusted business partner to individuals and teams.

You have a demonstrated ability to quickly navigate organisational environments and work independently, thriving on coaching, mentoring, and supporting others, especially in navigating complex challenges and sensitive situations.

Excellent communication skills are essential, allowing you to deliver presentations, facilitate training, and drive collaborative, innovative outcomes.

Your experience includes working in a complex services organisation where you've successfully developed solutions that balance business needs, HR and IR requirements, and risk management.

You have a proven ability to influence key stakeholders, even in the face of resistance, and a knack for juggling multiple priorities in a fast-paced environment.

What We Offer

At CFA, we value your contribution and offer:

  • A competitive salary range of $85,000 to $105,000 per annum, plus 11.5% superannuation.
  • Paid parental leave, generous leave provisions, and flexible work arrangements.
  • Learning and development opportunities, including training and mentorship programs.
  • An attractive package of benefits, including discounts on various services, healthy for life programs, and access to support across eight service pathways.

We encourage applications from diverse candidates, reflecting the community we serve, and are committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment.

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