Residential Care Lead

6 days ago


Brisbane, Queensland, Australia Stride Mental Health Full time

About Stride Mental Health

We are dedicated to empowering individuals with mental health conditions to lead fulfilling lives. Our comprehensive services cater to adults and young people, with a focus on early childhood intervention. We foster a supportive environment, recognizing the importance of relationships in recovery journeys.

Role Description

The Residential Service Lead will oversee the day-to-day operations of residential service sites in their region. This includes providing guidance and support to Residential Support Workers, ensuring high-quality care delivery to clients. Key responsibilities include:

  1. Fostering a culture of excellence in care provision, promoting a collaborative approach between teams.
  2. Collaborating with the Service Manager to ensure seamless integration of client care, monitoring progress and making adjustments as necessary.
  3. Providing operational management, including recruitment, selection, and training of support workers.
  4. Maintaining open communication channels with staff and stakeholders, addressing concerns and fostering a positive work environment.
  5. Reviewing and improving systems and processes to enhance service delivery outcomes and efficiency.
  6. This role may require temporary or permanent placement at multiple locations, necessitating flexibility in scheduling and work arrangements.

Qualifications and Experience

  • Tertiary degree or equivalent in a relevant field (e.g., social work, psychology).
  • Minimum 1 year of experience in a leadership or senior support worker role, with a proven track record of mentoring and coaching others.
  • Sound knowledge of the NDIS and its application in adult mental health settings.
  • Ability to consult and engage effectively with diverse stakeholders, including clients, families, and healthcare professionals.
  • Strong interpersonal skills, with a focus on empathy and understanding.
  • Ongoing commitment to professional development and willingness to participate in training and professional growth opportunities.


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