Patient Care Coordinator I Role

4 days ago


Newcastle West, Limerick, Australia TroyMaryvilleSt. JacobMarine Chamber of Commerce Full time

Why Choose This Career:

Hanger, Inc. is a leading provider of orthotic and prosthetic (O&P) services and products, committed to empowering human potential. As a Patient Care Coordinator I, you will play a vital role in delivering exceptional customer service to patients, fellow employees, and referral sources.

Your Key Responsibilities:

  1. Provide top-notch customer service, ensuring seamless interactions with patients, staff, and external partners.
  2. Accurately obtain patient information, insurance details, verification, and pre-authorization data, adhering to relevant laws, regulations, and company policies.
  3. Maintain accurate and complete patient files, guaranteeing compliance with Hanger's Compliance Policies.
  4. E nsure the privacy and security of protected health information, adhering to HIPAA rules.
  5. Assist with patient follow-up as directed, contributing to outstanding patient satisfaction.
  6. Collaborate with colleagues to ensure proper handling of cash receipts, billing system data entry, and bank deposits.
  7. Enter patient demographics and insurance verifications as necessary, streamlining administrative tasks.
  8. Manage multiple phone lines efficiently, providing prompt responses to inquiries.
  9. Document clear, concise, and accurate written records, supporting informed decision-making.
  10. Coordinate scheduling of practitioner schedules, ensuring timely coverage of patient appointments and out-of-office calls.
  11. Process referrals, authorizations, and prescriptions, verifying completeness and finality in a timely manner.


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