Key Leadership Role for Growth and Success

6 hours ago

Perth, Western Australia beBeeSuccessManager Full time $90,000 - $120,000

Job Title:

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Customer Success Manager

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Job Summary:

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This is a key leadership role that will drive growth and success for our customers. The Customer Success Manager will work closely with senior stakeholders to understand their business needs and deliver tailored solutions that meet those needs.

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Responsibilities:

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  • Drive growth of the Seequent portfolio within existing enterprise accounts by understanding customer business needs and delivering tailored solutions that help them succeed.">
  • Plan and execute strategic account plans, advocate for Seequent solutions during business reviews, and collaborate with Bentley colleagues to deliver end-to-end infrastructure software solutions.">
  • Lead the successful rollout of Seequent solutions, including onboarding, training, and knowledge transfer activities using digital assets, support portals, and structured engagement workflows.">
  • Maintain high levels of communication with customers, analysing usage trends and sentiment to identify opportunities for deeper engagement and improved outcomes.">
  • Identify and nurture customer advocates for testimonials, case studies, and other success-sharing initiatives.">
  • Collaborate closely with Seequent and Bentley teams to uncover and close new opportunities for product consumption across departments and regions.">
  • Coordinate internal resources to support customer needs, ensuring timely and effective delivery of services and solutions.">
  • Demonstrate strong proficiency in Seequent's core solutions and workflows, enabling you to guide customers through technical challenges and strategic implementations.">
  • Contribute positively to regional user growth and revenue targets through proactive engagement and strategic account development.">
  • Expand account footprint by identifying new users, teams, and departments that can benefit from Seequent's subsurface solutions.">
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Required Skills and Qualifications:

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  • Educated to degree level, preferred but not essential.">
  • Experience within the Civil or Environment businesses will be well regarded.">
  • 5+ years in a Technical, Pre-Sales or Account Management, or similar role.">
  • Experience working with geotechnical solutions is a bonus.">
  • Experience working with and managing stakeholders and customers in a technology environment. Sales platform experience preferred.">
  • Experience working with complex technology customers.">
  • A high level of accuracy and attention to detail is required.">
  • Excellent communication and interpersonal skills across digital channels and face-to-face on occasion.">
  • Flexible approach, able to operate effectively with uncertainty and change.">
  • Driven, self-motivated, enthusiastic and with a

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