Sydney Customer Experience Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000
Job Description">

The Customer Experience Specialist plays a pivotal role in delivering exceptional customer service across all channels. This entails proactive communication with customers regarding their orders and inquiries, as well as close collaboration with sales teams to support business growth through value-added services.

">Required Skills and Qualifications">
  • Deliver an outstanding customer experience across phone, email, and chat channels
  • Communicate proactively with customers about their orders and inquiries
  • Collaborate with sales teams to support business growth through value-added services
  • Identify opportunities to upsell, cross-sell, and enhance customer relationships
  • Handle customer complaints professionally and resolve issues quickly
  • Maintain accurate customer records in CRM systems
  • Contribute to process improvements that enhance service delivery
">Key Responsibilities">
  1. Develop and implement effective customer engagement strategies
  2. Collaborate with internal stakeholders to achieve business objectives
  3. Provide excellent written and verbal communication skills
  4. Work effectively in a dynamic environment with a team-oriented mindset
">Requirements">
  • 2+ years of customer service or call centre experience
  • Excellent problem-solving and time management skills
  • Ability to work independently and prioritize effectively
  • Proficiency in Microsoft Office; CRM system experience is a plus
">Work Environment">

This role is based in Sydney, Australia and requires the ability to work in a fast-paced environment with a focus on customer satisfaction.

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