Ricoh Field Service Technician

3 weeks ago


Perth, Western Australia Ricoh Imaging Europe Full time
About the Role

We are seeking a highly skilled and experienced Field Service Technician to join our team at Ricoh Imaging Europe. As a key member of our support team, you will be responsible for delivering high-quality technical support services to our customers.

Key Responsibilities:

  • Schedule and Complete On-Site and Remote Installations
  • Perform Troubleshooting Diagnostics and Resolve Software Issues
  • Provide Expert Training on Hardware and Software Solutions
  • Develop and Maintain Strong Customer Relationships
  • Utilise Advanced Diagnostic Tools to Resolve Complex Technical Issues
  • Document Site Changes and Improvements
  • Maintain a High Level of Product Knowledge through Ongoing Development
Requirements

To succeed in this role, you will need:

  • Significant Experience in the IT and Print Copier Industry
  • Proven Track Record of Resolving Complex Technical Issues
  • Recognised Industry Certification
  • Excellent Interpersonal and Communication Skills
  • Ability to Work Alone or as Part of a Team
  • Strong Client Focus and Professional Attitude
About Ricoh

Ricoh is committed to providing its employees with a range of benefits, including:

  • Paid Parental Leave
  • Purchased Leave Scheme
  • Participation in our RedE Recognition Program
  • Free Income Protection Cover
  • Wellness Program
  • Novated Leasing

The estimated salary for this position is between £40,000 and £60,000 per annum, depending on experience.



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