Ricoh Field Service Technician
3 weeks ago
We are seeking a highly skilled and experienced Field Service Technician to join our team at Ricoh Imaging Europe. As a key member of our support team, you will be responsible for delivering high-quality technical support services to our customers.
Key Responsibilities:
- Schedule and Complete On-Site and Remote Installations
- Perform Troubleshooting Diagnostics and Resolve Software Issues
- Provide Expert Training on Hardware and Software Solutions
- Develop and Maintain Strong Customer Relationships
- Utilise Advanced Diagnostic Tools to Resolve Complex Technical Issues
- Document Site Changes and Improvements
- Maintain a High Level of Product Knowledge through Ongoing Development
To succeed in this role, you will need:
- Significant Experience in the IT and Print Copier Industry
- Proven Track Record of Resolving Complex Technical Issues
- Recognised Industry Certification
- Excellent Interpersonal and Communication Skills
- Ability to Work Alone or as Part of a Team
- Strong Client Focus and Professional Attitude
Ricoh is committed to providing its employees with a range of benefits, including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE Recognition Program
- Free Income Protection Cover
- Wellness Program
- Novated Leasing
The estimated salary for this position is between £40,000 and £60,000 per annum, depending on experience.
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