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Strategic Coach Lead
3 weeks ago
We strive to deliver exceptional customer experiences, empowering individuals to achieve their goals. Our mission revolves around providing unparalleled service excellence for our customers.
The Role- Lead the charge in coaching customer-facing teams to meet and exceed customer experience expectations.
- Collaborate with senior leaders to pinpoint areas for improvement and develop strategic action plans.
- Design and implement comprehensive coaching programs to elevate customer service standards, ensuring continuous growth through regular training sessions.
- You should possess extensive experience in a contact centre environment, holding a similar position.
- Proven ability to motivate and lead teams across various levels, backed by leadership skills.
- Hands-on expertise in collections and call quality processes, including financial services knowledge, is essential.
- Proficiency in quality management within a contact centre setting is crucial.
Our core values guide every aspect of our work: Can Do: harnessing teamwork to drive extraordinary results, Balanced: achieving win-win outcomes for customers, and Real: fostering genuine connections.
What We Offer- A dynamic work environment with opportunities for development and a supportive team.
- Recognition through our employee recognition program and diversity initiatives.
- Flexible hybrid working arrangements, parental leave options, and purchased leave policies.
