Employment Specialist
1 week ago
The Employment Coach is responsible for managing a caseload of up to 80 customers with a prior offender history, with the objective of finding them employment. This involves case management with a focus on improving the customers' capacity to work by stabilising non-vocational issues and building vocational skills and experience.
The role will also include undertaking 'reverse marketing' of customers to suitable employers and running of group based job search sessions to motivate and promote further job placements for customers.
About You:
To be successful in the role, you will be able to:
- Demonstrate a passion and drive for helping people find employment;
- Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff;
- Demonstrate the ability to assess, match and refer customers to appropriate job opportunities and to advocate directly to employers;
- Demonstrate the ability to achieve individual targets and work to clearly defined KPIs;
- Demonstrate a minimum typing speed of 30 WPM;
- Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience;
- Demonstrate attention to detail ability to work under pressure; and
- Demonstrate previous experience in the employment services or call centre industry or similar will be highly regarded.
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