Clinical Coordinator Role

2 days ago

Perth, Western Australia beBeeCoordination Full time

Care Coordination Specialist

 

As a Care Coordination Specialist, you will play a vital role in ensuring seamless communication and positive client outcomes. This is a challenging yet rewarding position that requires strong organizational and time management skills.

 

Key Responsibilities:

 

  • Efficiently coordinate and roster clinical and allied health services to meet client needs while optimizing team rosters.
  • Schedule services in alignment with staff availability and location to minimize travel time and maximize efficiency.
  • Manage unplanned leave by promptly reallocating services and communicating any changes effectively to clients and staff.

 

Administration:

 

  • Maintain accurate and up-to-date records in the Client Management System to ensure staff and client details reflect current availability.
  • Triage incoming referrals, assessing urgency and required services to ensure timely and appropriate scheduling.
  • Ensure clinical service time is accurately charged to clients' packages or accounts.

 

Customer Service & Relationship Management:

 

  • Maximize the utilization of internal Clinical & Allied Health teams while maintaining strong partnerships with external providers for seamless service delivery.
  • Provide exceptional customer service, ensuring the needs of Home Care clients and staff are met with professionalism and care.

 

Training & Professional Development:

 

  • Actively participate in mandatory training, professional development sessions, and team meetings for both the Resourcing and Clinical & Allied Health teams.
  • Continuously improve work practices and contribute to personal and professional growth.

 

About You:

 

  • The successful applicant will demonstrate advanced-level administrative skills and an unwavering commitment to superior customer service delivery.
  • Ideal candidates will have more than 1 year of experience as a scheduler.
  • Experience with client management systems such as Comcare / and or E-case is desirable.

 

What We Offer:

 

  • Competitive rates
  • Salary packaging benefits
  • Continued superannuation contribution for employees who are on paid parental leave
  • Health and wellbeing programs
  • Ongoing training and development to keep your skills growing
  • Access to our Employee Assistance Program

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