Technical IT Support Specialist

2 weeks ago

NewcastleMaitland, Australia beBeeExpert Full time $60,000 - $85,000

We are currently seeking a skilled and motivated IT Support professional to join our team.

Job Description:
  • Provide technical assistance and support to employees across all departments, utilizing excellent problem-solving skills and a customer-oriented mindset.

Key Responsibilities:

  • Serve as the first point of contact for IT-related issues, providing troubleshooting and support for hardware, software, network, and email systems.
  • Respond to and resolve IT helpdesk tickets promptly, escalating to senior IT staff or Managed Service Providers (MSPs) when necessary.
  • Delegate configuration and management of user accounts, profiles, and access permissions to MSPs.
  • Support remote employees with connectivity and technical issues.

IT Operations:

  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Maintain and monitor company IT infrastructure to ensure secure and efficient operations.
  • Assist in the management of hardware and software inventory.
  • Conduct routine updates and patch management for all systems.

Network Support:

  • Monitor, troubleshoot, and optimize Wi-Fi networks to ensure reliable connectivity across office locations.
  • Configure and maintain wireless access points and related infrastructure.
  • Collaborate with senior IT staff and MSPs on network security tasks, including firewalls, VPN setup, and Wi-Fi security protocols.

Project Participation:

  • Participate actively in the Technology Committee, providing input and recommendations for technology improvements.
  • Assist with IT-related projects, including upgrades, migrations, and new system implementations.

Onboarding Support:

  • Play a key role in IT onboarding for new joiners, ensuring all systems, accounts, and equipment are set up efficiently.
  • Assist with the IT integration of acquired companies, including data migration and consolidation, assessment and upgrading of IT infrastructure, deployment of new systems and technologies, and collaboration with stakeholders to review and optimise IT processes during transitions.

The ideal candidate will possess strong communication and interpersonal skills, be able to work effectively in a fast-paced environment, and demonstrate a commitment to delivering exceptional customer service. We encourage applicants who have experience in IT support and are looking for a challenging role that allows them to grow professionally.

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