MS Engineer

2 months ago

Melbourne, Victoria, Australia Ntt Full time
About the Role

We are seeking a highly skilled MS Engineer to join our team in a permanent position. As a key member of our Cyber Security team, you will play a vital role in securing and resolving cyber threats for our clients.

Key Responsibilities
  • Perform 3rd level engineering activities to enable the delivery of cyber security services.
  • Provide on-call functions on a rotational basis.
  • Support project work as and when required.
  • Accept, manage, and update service requests to ensure contracted Service Level Agreements are met.
  • Provide remote technical support and Escalations within Managed Services' ITIL aligned service delivery processes.
  • Manage, own, and coordinate the technical resolution of incidents either remotely or onsite utilizing Field Engineering resources.
  • Action P1 or Major incident escalation right away.
  • Plan, coordinate, and implement complex network changes within customer specified change windows, adhering to a predefined ITIL change management framework.
  • Plan, coordinate, and execute release management activities within customer specified change windows, adhering to a predefined ITIL release management framework.
  • Maintain detailed knowledge of the clients' environment(s), where applicable, by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with the process and procedural documentation.
  • Provide proactive, constant, and clear communication on the status of incident/problem resolution between the client, NTT, and any other 3rd party supplier and vendors.
  • Escalate issues affecting the delivery of service to management.
  • Conduct technical workshops for L1 & L2 engineers on a regular basis.
  • Understand and manage the requirements of being part of a 24x7 on-call operation, including but not limited to, shift hand-over, operational advice, guidance, support, and escalation.
  • Mentor the team members and guide them to grow in their roles and provide technical escalation support.
  • Facilitate effective and appropriate communication to all stakeholders to meet SLAs and expectations.
  • Participate in the timely execution of our Business Continuity Plan.
  • Develop Service Improvement Plans continuously.
  • Proactively invest time in self-education and provided training to ensure a comprehensive and current understanding of our tools, processes, and the people that support our customers and our business.
Requirements
  • Between 8 to 10 years of experience in a managed cyber security environment working with Firewall – Cisco FTD, Palo Alto, Juniper, Checkpoint, Proxy – Palo Alto Prisma/SASE, BlueCoat, Zscalar, and f5 security products.
  • Experience in Security Incident management and response, with hand-on exp on SIEM tools mainly Splunk.
  • Experience Cyber Security operations involving Security alert triage, threat hunting, vulnerability assessment.
  • Palo Alto Security Certification like PCNSE, PCNSA.
  • Cisco CCNP/CCIE Security certified with good working experience in supporting Cisco ASA, FTD/IPS, ISE, AnyConnect VPN.
  • Strong knowledge to support, maintenance, and troubleshoot any incident and request on Cisco ASA/Firepower/FTD, Cisco ISE, Juniper SRX in the complex enterprise environment.
  • Experience in supporting Web gateway technology from Palo Alto Prisma, Zscaler ZIA, Netskope, Symantec bluecoat web gateway.
  • Experience in supporting and strong knowledge on VPN technologies from Cisco Any Connect and Zscaler ZPA.
  • Experience in managing Compliance management tools like AlgoSec Firemon, Skybox, Tufin.
  • Good knowledge of routing and switching protocols.
Desirable
  • Zscaler, Netskope certifications and experience.
  • Cyber Security Tools for AlgoSec, and SIEM solutions Splunk, RSA envision.
  • Vulnerability Management tools like Qualys or Tenable.
  • Prior experience and/or training about the ITIL Services Framework.
  • Knowledge of Cloud Security solutions.
  • Scripting skills with good command of Python.
  • Experience in supporting Splunk Log search head, running query.
  • Knowledge of Mitre framework and NIST framework.
About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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