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Guest Services Attendant

1 month ago

Cairns City, Queensland, Australia DELAWARE NORTH Full time
Deliver Exceptional Guest Experiences

At Delaware North, we're seeking a skilled Guest Services Attendant to join our team at Lizard Island Resort. As a key member of our front office team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is nothing short of unforgettable.

Key Responsibilities:
  • Welcome guests and complete check-in and check-out processes with a smile
  • Handle guest requests, inquiries, and complaints with professionalism and efficiency
  • Stay up-to-date on daily VIPs, hotel products, services, pricing, and special offers to provide personalized recommendations
  • Deliver exceptional guest service, prioritizing their needs and exceeding expectations
  • Liaise with resort departments to ensure seamless guest experiences
  • Coordinate guest arrivals and departures with precision and care
What We're Looking For:
  • Extensive front office experience in a hotel or resort setting
  • Guest-focused attitude and exceptional interpersonal skills
  • Ability to work independently with minimal supervision and prioritize tasks effectively
  • Strong organizational and time management skills, with attention to detail
  • Experience with OPERA (PMS) system a plus
About Us:

Lizard Island Resort is a tranquil oasis nestled within the Great Barrier Reef. With its stunning natural beauty and exclusive access to vibrant reefs and private beaches, our resort offers a unique and unforgettable experience for our guests. Join our team and be a part of creating unforgettable memories for our guests in this breathtaking paradise.