System Analyst

4 weeks ago

Sydney, New South Wales, Australia SG Fleet Full time

{"h1": "System Analyst Job Description", "p": "At SG Fleet, we are seeking a skilled System Analyst to join our team. As a System Analyst, you will be responsible for providing level 1-3 application support to internal and external customers in support of our portfolio of business applications. This will involve service request management, task administration, configuration, system upgrades, process improvement, and incident and problem management.", "ul": [{"li": "Provide level 1-3 service request management to defined SLA's across multiple applications."}, {"li": "Tend to daily/weekly/monthly re-occurring administration tasks."}, {"li": "Write sql queries to perform required database create, read, update and delete operations as well as perform large data uploads and report extracts."}, {"li": "Proactively perform troubleshooting and root cause analysis of required issues."}, {"li": "Being involved in handovers of new functionality, services, and processes from development to support."}, {"li": "Perform regular system refreshes and upgrades."}, {"li": "Propose improvements to current processes and develop new processes to reduce ticket volume."}, {"li": "Develop and maintain internal knowledgebase articles where needed."}], "h2": "Requirements", "ul": [{"li": "Experience in an IT Service Management role providing level 1-3 application support."}, {"li": "Advanced knowledge of SQL queries, scripting, joins and stored procedures."}, {"li": "Advanced technical and analytical skills with the ability to perform troubleshooting and root cause analysis of issues."}, {"li": "Experience supporting SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS).", "li": "Experience supporting applications on Microsoft Azure through Application Insights"}, {"li": "Experience with process management and process improvement."}, {"li": "Experience with.Net development language."}, {"li": "Understanding of the Software Delivery Life Cycle and Agile Scrum methodology."}], "h2": "Nice to Have", "ul": [{"li": "Knowledge of Atlassian toolsets (Jira and Confluence).", "li": "Basic HTML/CSS/JavaScript experience."}, {"li": "ITIL v3 or v4 certified."}], "p": "If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.", "h3": "About SG Fleet", "p": "SG Fleet is a leading financial services company that specializes in fleet management, vehicle leasing, and salary packaging. We have a presence across Australia, the UK, and NZ, and a total portfolio under management of $2.5 Billion and over 1200 employees.", "p": "We are committed to providing an unparalleled customer experience and a positive and fun atmosphere where everyone is valued and recognized for their efforts.", "h3": "Our Culture", "p": "At SG Fleet, we value our employees and offer a range of benefits, including up to four extra days of leave each year, industry-leading 20 weeks of paid parental leave, and a range of other perks.", "p": "We are an equal opportunities employer and welcome applications from diverse candidates.", "p": "If you are interested in this opportunity, please submit your application through our website.", "p": "We look forward to hearing from you.", "p": "Best regards, SG Fleet"}

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