Experience Required Cinema Role

2 weeks ago

Australia beBeeCustomer Full time $60,000 - $80,000

Job Title:

Cinema Team Member

This role covers both Darwin locations at BCC Cinemas Casuarina and Event Cinemas Palmerston.

Job Description:

The successful candidate will be responsible for supervising and assisting with training of junior team members, acting as a team leader to coordinate work and materials efficiently, and providing exceptional customer service.

Key Responsibilities:

  • Customer Service: Consistently deliver exceptional service, handle feedback promptly, and ensure a positive experience.
  • Supervision & Training: Supervise and support junior staff, providing clear direction and coaching.
  • Task Allocation: Efficiently assign tasks to team members to ensure timely completion.
  • Campaign Participation: Contribute to cinema campaigns and promotional activities.
  • Operational Procedures: Oversee opening and closing procedures, ensuring security and systematic transition.
  • Safety & Compliance: Follow fire, emergency, and safety protocols diligently.
  • Cash Handling & Administration: Support cash procedures, accuracy, and financial protocols.
  • Content & Equipment Management: Monitor projection and audio equipment, manage content delivery, and support maintenance.

KPIs:

  • Customer feedback and NPS results
  • Cash handling competence
  • Food and beverage quality and timeliness
  • Stock variances within guidelines
  • Achievement of company targets
  • Effective team coaching and leadership

Skills and Qualifications:

  • Minimum 6 months experience at Level 2
  • Basic Math and English proficiency
  • Competence across FOH departments and cash handling
  • Leadership qualities
  • Behavioural Capabilities: Customer-focused mindset, Team-oriented approach, Leadership and coaching skills, Effective communication, Decisiveness, High work standards, Professional appearance, Commitment to safety policies

About Us:

We are committed to creating immersive experiences and properties that stand out from the ordinary. Our values include Empowerment, Possibilities, and Community, which guide our mission to improve the day for ourselves, each other, and communities.

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