Quality and Education Manager

3 weeks ago

Tamworth, New South Wales, Australia Dental Corporation Full time
About the Role

As our Quality and Education Manager, you will lead the care home in relation to quality care and services, ensuring quality governance, compliance, and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards. You will assist in identifying improvement opportunities as well as hands-on support in remediating gaps and coaching the Care Home leadership team for sustainability.

About the Care Home
Bupa Tamworth is a modern care home positioned in the quiet garden suburbs of Australia's country music capital. It is close to the bustling city centre, Botanical gardens, Peel River, local parks, and nearby cafes. It consists of 105 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle, and well-being of our residents.

In this role, you will:
  • Provide quality-focused leadership and coaching
  • Provide guidance in relation to documentation/recording to ensure care and services provided meet expected outcomes
  • Develop team members' knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice
  • Identify areas of employees' skills/knowledge that require further learning/competency development and create a plan to achieve this
  • Ensure care home and team members are prepared through preparedness activities and maintain currency of the Commission Entry Questions
  • Maintain the Care Home's Plan for Continuous Improvement (PCI) in collaboration with the leadership team. Meet monthly or more frequently with the GM and CCM's to review and track progress of PCI items
  • Complete month-end Quality Indicator Report, including analyzing data, discussing and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented
  • Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analyzed, with any improvements documented and actioned
  • Coordinates the completion of all monthly Care Home Audits within the Operations Essential audit program
  • Management and delivery of the highest quality clinical care of Residents person-centered care for residents, including assessment, planning, implementation, and evaluation
  • Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements

Skills and Experience
  • Bachelor of Nursing or Equivalent is essential with current AHPRA is essential
  • Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable
  • Proven track record in delivering quality clinical care, coaching, delivering training
  • Ability to foster a team environment and build collaborative relationships
  • Highly effective communication, leadership, and relationship management skills
  • An understanding of Resident Rights, Aged Care Accreditation Standards, and Outcomes

Benefits of Bupa
  • Supportive, collaborative, and caring team culture
  • Continual learning and development opportunities
  • Flexible working shifts and arrangements
  • Relocation and accommodation assistance available
  • Internal transfers across our care homes
  • Sponsorship opportunities available to eligible workers
  • Free select Health Insurance products for you and your immediate family up to $5500

Culture
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

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