Customer Service Representative
5 days ago
Opportunity for Career Growth in Customer Service
Criterion Industries is a leading provider of superior-quality aluminium partitioning systems, sliding systems, doors and hardware accessories. We are committed to delivering innovative solutions for the commercial and residential building industry.
We are seeking a highly motivated and customer-focused Customer Service Officer to join our vibrant team at our head office in Melbourne. This role offers an exciting opportunity to develop your skills and knowledge in sales support and customer service.
In this role, you will work closely with our sales team to manage customer service responsibilities effectively and triage requests. You will also have the opportunity to learn and master our product process through on-the-job training and mentorship.
Main Responsibilities:
- Enter customer and business development team orders into the Criterion CRM system
- Field inbound and outbound calls from clients and process orders efficiently
- Engage in email communication with clients to resolve issues and provide excellent customer service
- Work collaboratively with other departments to resolve complex customer issues
About Us:
Criterion Industries values its people and promotes a culture that fosters teamwork, growth and development, and encourages innovation. Our benefits package includes an attractive salary circa $65,000 - $75,000 (commensurate with experience) PLUS superannuation. We also offer flexible working arrangements, regular celebrations, access to Employee Assistance Program (EAP), and industry-recognised training through Criterion Academy.
Become Part of Our Team:
If you are a motivated and customer-focused individual with strong communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and career development opportunities.
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