Front Line Service Representative

1 week ago

Perth, Western Australia beBeeCustomerService Full time $80,000 - $100,000

Job Title: Customer Service Officer

Role Summary

We are seeking a Customer Service Officer to join our team at Hearing Australia. As a Customer Service Officer, you will be responsible for providing exceptional and friendly service to our clients, as well as managing complex medical administration.

Main Responsibilities
  • Greet clients and attend to all counter and telephone enquiries
  • Cover reception and undertake general administration duties, including booking client appointments, processing claims, data entry, and monthly reports
  • Liaise extensively with our clients, comprising of children and adults, some with complex needs, as well as clients with multicultural and Aboriginal and Torres Strait Islander backgrounds
  • Perform minor hearing aid repairs and troubleshooting
  • Assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids
Key Qualifications and Skills
  • Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
  • Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and/or Android applications)
  • A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
Benefits
  • Additional 2 rostered days off each month for full-time team members
  • Attractive salary package includes a generous 15.4% superannuation
  • Paid parental leave
  • Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)

We value diversity, equity, and inclusion and are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

Seniority Level:
  • Entry-level
Employment Type:
  • Full-time
Industries:
  • Wellness and Fitness Services
  • Hospitals and Health Care

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