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Person-Centred Care Specialist

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Melbourne, Victoria, Australia beBeePeer Full time $90,000 - $120,000
Job Description\Helpers deliver person-centred care in a multi-disciplinary team across various sites, as well as outreach as required. The role offers salary packaging, team support and flexible work options.

As a Peer Support Worker - AOD, you will work with our statewide and Integrated AOD Programs (including the 8 Week Recovery & Support Program). You will draw on your lived experience to engage with people who are struggling with their substance use, working to engender hope and build supportive relationships that nurture recovery-oriented thinking and behaviour.

Client work will be tailored and individualised to client needs, promoting self-awareness through shared understandings. This role works closely and collaboratively with wellbeing and support teams to provide a welcoming, responsive and flexible approach. Services are delivered face-to-face, via telehealth and outreach, including home visits.

\helpers Responsibilities
  • \
  • Provide warm and welcoming support for individuals seeking assistance from peers with shared lived experiences\
  • Offer targeted follow up and assertive outreach during the recovery journey, bringing a lived experience/peer understanding to the relationship\
  • Support clients through intake and assessment processes, referring to other services as needed, including carer/loved one supports\
  • Work with staff across multiple programs to assertively engage with target groups using a strength-based, hopeful and welcoming approach\
  • Undertake service promotion as needed\
  • Contribute a consumer perspective in planning and delivering programs\
  • Apply a flexible, client-centred and holistic approach to assist participants with individual goals\
  • Develop, maintain and enhance relationships with key stakeholders from various organisations\
  • Ensure confidentiality is respected and upheld at all times\
  • Contribute to planning, monitoring and evaluation of service provision\
  • Collect statistical data and prepare service reports for management as required\
  • Deliver individual/group services consistent with program models\
  • Accurately record and timely update records and data entry