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Server

2 months ago

East Maitland, New South Wales, Australia TGI Fridays Full time

TGI Fridays is a well-established casual dining restaurant chain with a global presence, renowned for its American-style cuisine and exceptional customer service. Our brand is built on a rich history of innovation and a commitment to excellence in every aspect of our business.

We are seeking a skilled and enthusiastic Server to join our team in Australia. As a Server, you will be responsible for delivering exceptional customer experiences, working collaboratively with our kitchen team to ensure high-quality food service, and maintaining a clean and welcoming environment for our guests.

Key Responsibilities:

  • Deliver exceptional customer service by ensuring prompt and attentive service, responding to customer needs and preferences, and resolving any issues in a professional and courteous manner.
  • Seating and serving guests in a timely and efficient manner, ensuring that every guest feels welcome and valued.
  • Work collaboratively with the kitchen team to ensure seamless food service, maintaining open communication and working together to meet customer needs.
  • Manage floor operations including running food, clearing tables, and taking orders, ensuring that every guest has a positive experience.
  • Set up and pack down the venue ensuring that the restaurant is always clean and welcoming.
  • Follow all cleaning policies and maintain a high standard of cleanliness and hygiene in the restaurant.
  • Follow our steps of service to ensure that every guest receives exceptional service.
  • Upsell and suggestive selling to increase sales and enhance the customer experience.
  • Promote our specials, promotions, and events to drive sales and increase customer engagement.
  • Develop a passion for training and upskilling to enhance your knowledge and skills, and contribute to the success of the team.
  • Promote a positive and welcoming atmosphere for customers to enjoy a great dining experience.

Requirements:

  • Previous experience as a Server or in a related role is desirable, but not essential.
  • A fun and engaging customer-oriented approach combined with excellent service standards.
  • Enthusiasm and a collaborative approach to working in a team.
  • Eligibility to work in Australia.

Why TGI Fridays?

  • Competitive remuneration package that reflects your skills and experience.
  • Rapidly expanding business with opportunities to progress within the company.
  • Opportunity to work in a dynamic and fast-paced environment with a strong focus on customer service and quality.
  • Strong support and training systems in place to assist you in your role, with a dedicated Head Office team.
  • All the tools and resources you need to succeed in your role, including comprehensive training and ongoing support.