Chief Technical Operations Specialist
1 week ago
About Us - A Leader in Fair Justice
We offer quality, cost-effective legal services to financially disadvantaged people throughout Queensland.
Job Overview:As a Technical Support Officer, you will be responsible for delivering technical support to staff and approved associates.
Key Responsibilities:- Respond to IT Service Desk enquiries via phone calls, in-person visits, or email requests.
- Install and maintain desktop and mobile hardware, end-user software applications, corporate VOIP phone system, multi-function device printer fleet, and user account administration.
- Provide timely technical support to resolve problems with desktop hardware and software using the IT ticketing system.
- Configure and install end-user computing solutions and software.
- Follow up and update service desk ticket status and information.
- Assist with identifying problems with IT software and systems that require further investigation.
- Diagnose network connectivity issues and resolve where possible.
- User account administration for network, application, and system access for employees.
You will be able to identify solutions to both technical and procedural problems with end-user computing devices and software applications.
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