Game-Changing Digital Services Professional

2 weeks ago

Cairns City, Queensland, Australia CQ University Full time

About the Role

Are you a results-driven and innovative professional looking for a challenging opportunity to shape the future of campus technology infrastructure? We are seeking a highly skilled Digital Services Officer to join our Digital Services Directorate at CQUniversity Cairns.

As a key member of our team, you will play a pivotal role in coordinating the installation and maintenance of ICT and audio-visual equipment, managing complex projects, and delivering exceptional customer service to our diverse university community.

We are looking for a proactive, detail-oriented individual with significant technical experience and expertise in using ICT systems and services. You will confidently resolve technical issues, oversee equipment deployment, and support learning spaces, adhering to university guidelines and consistently upholding a high standard of service.

At CQUniversity, you will be part of a vibrant team committed to excellence in higher education and student success. This role offers a unique opportunity to make a meaningful impact on the lives of students and the success of the organisation, all within a supportive and collaborative work environment.

We offer a range of benefits to support your career development and work-life balance, including:

  • 6 weeks annual leave
  • Generous carers, maternity and paternity leave
  • 17% superannuation (with the choice of joining an award-winning superfund)
  • Flexible and inclusive work/life balance
  • Fantastic staff professional/career development opportunities
  • Access to an Employee Assistance Program

Requirements

To be successful in this role, you will need:

  • A relevant degree with at least 2 years of post-degree relevant experience, or an equivalent combination of relevant experience and/or education/training.
  • Proven skills in supporting ICT systems and services, including video conferencing, audio-visual technology, office productivity software, and university sector operating systems (e.g. Microsoft and Macintosh).
  • Ability to liaise, advise, influence, and negotiate with clients from diverse backgrounds.
  • Experience working independently and collaboratively on projects, resolving complex customer problems.
  • Excellent customer service skills and communication abilities, both oral and written, with a focus on simplifying technical information.

Salary and Remuneration

The successful candidate will receive a competitive total remuneration package, including a salary of $107,321 to $115,586 per annum, plus 17% superannuation and leave loading.

Apply today for a career that changes lives This is a full-time, continuing position at CQUniversity Cairns. We welcome applications from Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights.

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