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Duty Manager
2 months ago
About the Role
We are seeking a highly motivated and experienced Duty Manager to join our team at Workforce Australia for Individuals. As a Duty Manager, you will play a key role in ensuring the smooth operation of our facilities, providing exceptional customer service, and leading a team of staff to deliver high-quality service.
Key Responsibilities
- Coordinate day-to-day operations of the facility, ensuring a safe and enjoyable experience for our patrons.
- Lead and manage a team of staff, providing guidance, support, and coaching to ensure excellent customer service delivery.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with other departments to ensure seamless service delivery and achieve business objectives.
- Monitor and report on facility performance, identifying areas for improvement and implementing changes as needed.
Requirements
- Proven experience in a customer-facing role, with a strong focus on customer service and team leadership.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, customers, and stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
- Commitment to delivering exceptional customer service and achieving business objectives.
