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Fulfillment Associate

2 weeks ago

City of Kingston, Australia PUMA Group Full time
About the Role: Key Account Specialist

PUMA Group seeks a skilled Key Account Specialist to support the implementation of its strategy for the Customer Service and Fulfillment function. This involves effectively and efficiently providing best-in-class service standards to all accounts, ensuring market-competitive reliability and responsiveness to assigned accounts.

The successful candidate will facilitate cross-functional alignment and communication between key stakeholders, including Key and Field Sales Account teams, Purchasing, Demand Planning, Operations, and IT. You will need to analyze data to generate insights and transparency into sales performance for related accounts, measuring progress against KPIs and driving continuous improvement.

A strong background in customer service or sales, combined with excellent analytical and communication skills, is essential. Experience working in sports, FMCG, or consulting industries is preferred. Proficiency in Microsoft Office and SAP (desired) is also necessary. A flexible schedule and ability to adapt to new technologies are required.