Customer Service Expert for Retail Success

1 day ago


Morley, Western Australia Cash Converters Full time

Cash Converters, Australia's largest second-hand retailer with affordable personal finance solutions, empowers customers to make informed choices. As a Retail Assistant, you'll be part of a dynamic team that prioritizes customer satisfaction and sales excellence.

About the Role
  • You will provide exceptional customer service, selling a diverse range of products across our retail department, from mobile phones and power tools to gaming consoles, musical instruments, and more.
  • Build strong relationships with customers, working collaboratively with colleagues to achieve sales targets.
  • Negotiate win-win solutions with loyal customers, offering tailored support and advice.
  • Assist customers in researching pricing and features for various stock items, showcasing Cash Converters' unique offerings and differentiating us from competitors.
  • Introduce customers to our online platform if we don't have what they're looking for.
Requirements
  • Prior customer service experience is preferred but not essential; a friendly and welcoming demeanor is crucial.
  • Ability to think critically and solve problems effectively, ensuring seamless customer experiences.
  • A natural creative flair for merchandising store displays and hot zones.
  • Willingness to develop skills and knowledge across various Cash Converters departments, supporting career growth within the business.
Benefits
  • Exclusive access to 'Cashies Rewards,' featuring discounts and cash-back offers from over 400 retailers.
  • A competitive salary package, including Monday to Friday/Saturday work arrangements.
  • Ongoing quarterly store and team bonuses.
  • Paid Parental Leave.
  • Salary Packaging for a Novated Car lease available.
  • Health Insurance Discounts (Bupa & HBF).
  • 30% In-store Discount.
  • Access to Wellness Activities: Move, Munch, Money, and Mind.
About Us

Cash Converters is a proudly homegrown Australian business, celebrating over 30 years of success in retail, pawnbroking, and personal finance. We value diversity, inclusion, and equal opportunity, encouraging applicants from all backgrounds to join our team.



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