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Chief Relocation Solutions Specialist
3 weeks ago
This role requires a proactive and detail-oriented individual to manage client relationships, coordinate relocation services, and ensure operational excellence across corporate relocation processes.
Key Responsibilities:- Client Relationship Management: Build strong relationships with clients to expand services and secure additional business.
- Lead Qualification & Appointment Booking: Evaluate incoming enquiries, qualify leads, and schedule appointments for Moving Sales Consultants using scheduling tools and CRM systems.
- Survey Coordination: Ensure in-home surveys are conducted promptly and outcomes are delivered efficiently to support relocation planning.
- Quote Preparation: Prepare accurate and timely quotes for relocation services, aligning with client requirements and company policies.
- Relocation Process Coordination: Manage end-to-end logistics for household and personal effects movements, including stakeholder notifications.
- KPI Compliance: Meet internal performance metrics by responding to client enquiries and stakeholders within 24 hours.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Experience in quoting, client relationship management, or relocation services preferred.
- Proficiency in scheduling tools and CRM systems.
