Customer Experience Manager

7 days ago

Shepparton, Victoria, Australia beBeeClientRelationship Full time $75,000 - $95,000
Job Description

This is an exciting opportunity to join our team as a Client Relationship Manager. The successful candidate will be responsible for leading the onboarding and transition process for new clients, providing a positive and professional experience.

The ideal candidate will have excellent communication and interpersonal skills, strong organizational and time management abilities, and previous experience in a client-facing role, preferably within an accounting or professional services environment.

Key Responsibilities
  1. Lead the onboarding and transition process for new clients, ensuring smooth transitions and ongoing support that exceeds expectations.
  2. Assist the accounting team in follow-up communications to gather required information for tax return preparations.
  3. Manage workflow functions to ensure deadlines are met and clients receive prompt, accurate service.
  4. Provide quotes for retainer agreements and explain service offerings to clients.
  5. Serve as a primary point of contact, building strong relationships and maintaining high levels of client satisfaction.
  6. Coordinate with internal teams to streamline processes and improve overall service delivery.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Previous experience in a client-facing role, preferably within an accounting or professional services environment.
  • A proactive attitude with a focus on delivering outstanding client outcomes.
  • Team player with the ability to manage multiple priorities.
Benefits
  1. Work in a collaborative, supportive environment focused on growth and innovation.
  2. Have a real impact on client success and satisfaction.
  3. Enjoy ongoing professional development and career progression.
  4. Be part of a company that values integrity, excellence, and community.

  • Customer Experience Leader

    1 day ago

    Shepparton, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $81,000

    Customer Experience LeadWe are seeking a seasoned professional to drive exceptional customer experiences. Key responsibilities include collaborating with team members to deliver outstanding results and fostering an environment of growth and development.Proven track record in leadership and team managementExcellent communication and interpersonal skillsAs a...

  • Store Experience Expert

    2 days ago

    Shepparton, Victoria, Australia beBeeCustomer Full time $45,000 - $60,000

    Job OverviewThis role involves creating and contributing to a high-performance culture with a focus on delivering exceptional customer experiences.Key ResponsibilitiesSupporting across various areas of the store, from customer-facing to back-of-house operations.Providing top-notch customer service before, during, and after sales transactions.Contributing to...

  • Customer Support Coordinator

    6 days ago

    Shepparton, Victoria, Australia Metricon Full time

    Customer Support Coordinator (Pre-Site) - SheppartonCalling all Customer Support professionals in Shepparton...THIS IS A ONCE IN A LIFETIME ROLEMetricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian...

  • Customer Support Coordinator

    4 weeks ago

    Shepparton, Victoria, Australia Metricon Full time

    Customer Support Coordinator (Pre-Site) - SheppartonCalling all Customer Support professionals in Shepparton… THIS IS A ONCE IN A LIFETIME ROLEMetricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian...

  • Customer Support Coordinator

    4 weeks ago

    Shepparton, Victoria, Australia Metricon Full time

    Customer Support Coordinator (Pre-Site) - SheppartonCalling all Customer Support professionals in Shepparton… THIS IS A ONCE IN A LIFETIME ROLEMetricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian...

  • Customer Support Coordinator

    4 weeks ago

    Shepparton, Victoria, Australia Metricon Full time

    Customer Support Coordinator (Pre-Site) - SheppartonCalling all Customer Support professionals in Shepparton… THIS IS A ONCE IN A LIFETIME ROLEMetricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian...

  • Customer Advisor

    7 days ago

    Shepparton, Victoria, Australia NAB Full time

    Part-time role based in our Wangaratta Branch6 months - Fixed-term contract5 days per week, Monday to Thursday 9am to 4:30pm and Friday 9am to 5:30pmOur people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.Your job is just one part of your life. When you bring your skills, ideas,...

  • Customer Advisor

    4 weeks ago

    Shepparton, Victoria, Australia NAB Full time

    Part-time role based in our Wodonga Branch5 days per week, Monday - Thursday 9am - 4:30pm & Friday 9am - 5:30pmBe empowered to make a positive difference for customers and communitiesOur people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.Your job is just one part of your life....

  • Customer Advisor

    4 weeks ago

    Shepparton, Victoria, Australia NAB Full time

    Part-time role based in our Wodonga Branch5 days per week, Monday - Thursday 9am - 4:30pm & Friday 9am - 5:30pmBe empowered to make a positive difference for customers and communitiesOur people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.Your job is just one part of your life....

  • Customer Sales

    3 weeks ago

    Shepparton, Victoria, Australia Repco Full time

    Customer service role, creating moments that matter for Repco customers. Aftermarket auto products in a retail & trade environment.Customer Sales & ServiceRepco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia and New Zealand. Our brand stands for quality, expertise, and knowledge. Our team...