Parts Inventory Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeAutomotive Full time $100,000 - $120,000
Job Description

The role of Parts Lead plays a vital part in supporting our dealer success, enhancing customer experience, and ensuring business continuity.

This position will oversee the parts department, manage inventory, distribution, and special projects to ensure efficient operations. Strong communication, organizational, and customer service skills are essential for success.

  • Key Responsibilities:
  • Manage parts master data, ordering, and purchasing decisions, ensuring an optimal balance between inventory levels in line with KPIs.
  • Participate in the development of annual and quarterly parts sales strategies and track execution and analyze outcomes for sales target achievement.
  • Support the Parts Manager in daily tasks, such as tracking sales targets, project deliverables, and ensuring smooth workflow within the department.
  • Conduct monthly analysis of sales, inventory, returns, and quality data, generate actionable improvement recommendations, and drive implementation.
  • Lead communication with suppliers and dealer partners on specific projects, such as new product introduction, quality improvement, and process optimization.
  • Assist internal and external customers with parts inquiries, provide accurate information, and ensure timely fulfillment of orders.
  • Collaborate with other departments, regional field staff, and dealerships to identify opportunities to enhance service quality, grow parts sales, and improve accessory fitment ratio to enhance customer experience.
  • Support the dealer onboarding process and procedures with training for optimal dealer performance.
  • Support with the development, implementation, and maintenance of national parts processes, procedures, and quality reporting in line with GAA and HQ performance evaluation.
  • Coordinate with HQ, suppliers, and stakeholders to develop systems integration to improve operations.
  • Drive continuous improvement through regular dealer performance reviews.
  • Oversee warranty returns, manage root-cause analysis for defective parts, and drive continuous quality improvement.
Required Skills and Qualifications
  • Minimum 5 years previous experience in an automotive OEM parts department or similar role.
  • Proficiency in ERP and DMS platforms, with strong analytical ability to interpret data and drive improvements.
  • Experience with automotive parts inventory planning, procurement, shipping, and control procedures.
  • Excellent communication and interpersonal skills for interacting with customers and team members.
  • Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
  • Ability to work collaboratively with others and contribute to a positive team environment.
  • Ability to identify and resolve issues related to parts, inventory, distribution, and customer service.

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