Sales Consultant

2 weeks ago

Ballarat, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000
Customer Success Manager

We are seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for proactively reaching out to customers, providing information on parts and services, and ensuring a seamless service experience.

About the Role
  • Conduct outbound calls to existing and potential customers to offer information on parts, maintenance, and repair services.
  • Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
  • Assist customers in identifying their parts and service needs accurately.
  • Provide detailed information on parts, pricing, and service options.
  • Collaborate with the service team to schedule appointments and allocate resources efficiently.
  • Assist customers in understanding the importance of routine maintenance and recommend appropriate services for their equipment needs.
  • Maintain accurate records of customer interactions, orders, and service history in our CRM system.
  • Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
  • Stay updated on the latest product releases, service offerings, and industry trends.
Requirements
  • 5+ years previous sales experience in the heavy equipment industry (in a similar role is preferred).
  • Previous experience in outbound customer service, telemarketing, or sales roles.
  • Strong knowledge of agriculture equipment parts and service.
  • Excellent communication and interpersonal skills.
  • Ability to build rapport and maintain positive relationships with customers.
  • Results driven with a focus on achieving sales targets.
  • Proficiency in computer systems and software used in customer relationship management (CRM).
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Ability to plan, develop, and communicate territory coverage to maximize sales potential.
  • High school diploma or equivalent; heavy equipment industry technical training or certification is a plus.
  • Ability to travel within the territory and work flexible hours.
  • A valid driver's license and clean driver's abstract are required.
Benefits
  • Competitive salary and commission structure.
  • Company vehicle & tools of trade.
  • Ongoing training and professional development opportunities.
  • Positive and supportive work environment.
  • Employee discounts on service and products.

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