Senior Retail Relationship Manager

We are seeking an experienced Key Account Manager to join our dynamic Retail team. This individual will be responsible for developing and maintaining strong relationships with senior-level clients and agency partners in the Retail vertical.

As a key member of our team, you will work closely with client partners to understand their goals and objectives, ensuring delivery of exceptional customer service. You will also lead product update discussions, educate brands and agencies on Snap's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.

The ideal candidate will have a strong analytical skillset, with experience analyzing campaigns and delivering actionable insights. They will also possess expert understanding of performance marketing and key success metrics, as well as deep understanding of media management within a biddable auction advertising environment.

• Bachelor's degree in business, communications, marketing, or another related area of study.
• 5+ years experience in the digital media industry, with a focus on performance and brand marketing, ad-tech, or programmatic.
• Strong analytical skills with experience analyzing campaigns and delivering actionable insights.
• Expert understanding of performance marketing and key success metrics.
• Deep understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies).

• Lead, manage, and proactively grow relationships with key clients and agency partners.
• Work closely with the client partners to understand client goals and objectives to ensure delivery of exceptional customer service.
• Proactively lead product update discussions, educate brands and agencies on Snap's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.
• Collaborate with client partners and creative strategists throughout the RFP process to develop innovative, insight-driven digital campaigns on Snapchat, bringing measurable ROI for our clients through media plans.
• Lead projects involving complex work streams and cross-functional collaboration (internally and externally).
• Dive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimize campaigns to achieve results, and provide recommendations for upsell opportunities.
• Increase adoption and engagement of Snap's self-service platform and auction-based tools, providing ongoing technical support and real time analysis.
• Proactively develop best-in-class case studies that deliver a constantly evolving test-and-learn agenda across the category.
• Host and report on weekly pacing and pipeline meetings with clients to determine upcoming launches and active campaign performance.

We believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. We are proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification.

Our benefits include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in our long-term success.