Claims Advocate

6 days ago

Canberra, ACT, Australia beBeeCaseManager Full time $85,000 - $110,000

About the Role

We are seeking a dedicated Case Manager to join our team based in Canberra. This is an exciting opportunity for a passionate individual who can proactively manage a portfolio of claims, provide exceptional customer service to all stakeholders, and support injured workers to recover and return to work.

The successful candidate will have previous experience within the medical or corporate field, specialising in customer service. Experience in managing claims in the workers compensation scheme or the Safety Rehabilitation Act (SRC) is advantageous but not necessary.

  • You should possess excellent communication skills, both written and verbal, with the ability to engage effectively with various stakeholders.
  • A strong empathetic approach, resilience, and motivation to provide customer-centric support are essential qualities for this role.
  • Careful consideration to detail and a high concern for accuracy are also critical skills required.
  • Strong stakeholder engagement and management skills are necessary to deliver the desired customer experience.

About You

The ideal candidate will be a driven professional with a genuine interest in supporting injured workers with their recovery and return to work. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.

What We Offer

  • A dynamic, collaborative team culture that values innovation and flexibility.
  • The opportunity to work from home when fully trained in your role.
  • A comprehensive wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Company-wide events to celebrate success and recognize employee achievements.

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