Senior Platform Architect

3 weeks ago

Melbourne, Victoria, Australia ServiceNow Full time
Customer Outcomes Senior Platform Architect

At ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Outcomes Senior Platform Architect, you'll play a critical role in helping our customers achieve their digital transformation goals.

About the Role

This is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. You'll work with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.

Key Responsibilities
  • Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  • Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Translate goals to outcomes into a customer roadmap.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
  • Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
  • Manage technical governance, and an delivery operating model and governance.
  • Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
  • Support the sales effort by scoping and estimating the engagement and change orders.
  • Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Requirements
  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Management consulting experience
  • Ability to travel up to 30%
  • Creativity with comfort running programs independently within a "startup paced" environment
  • Success driving complex issues through analysis and resolution
  • ServiceNow certifications in aligned workflow
  • Large program experience leading architecture and design
  • Enterprise architecture experience
  • Cloud application technology experience
What We Offer

We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

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