Case Management Coordinator
5 days ago
About the Role
We are looking for a Case Management Coordinator to join our team in Port Melbourne. As a Case Management Coordinator, you will be responsible for managing complaints and enquiries in a timely and effective manner, while maintaining accurate records and providing administrative support to the Integrity team.
Responsibilities
- Serve as the first point of contact for enquiries from members, ensuring a professional and compassionate approach.
- Triage incoming communications, identifying and assessing any welfare-related or organisational risks.
- Handle sensitive matters with discretion and seek/clarify information to effectively manage complaints and enquiries.
- Maintain accurate records in our case management system and file notes.
- Provide vital administrative support to the Integrity team, including managing the shared mailbox, taking minutes during weekly meetings, and following up on action items for the General Manager.
Requirements
- Previous experience in complaints handling or a customer service environment.
- A mature outlook with proven experience managing sensitive matters.
- Strong attention to detail, time management, and administrative skills.
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