Banking Expert

About Us At ANZ, we're shaping a world where people and communities thrive. We're driven by a common goal to improve the financial wellbeing and sustainability of our millions of customers.

About The Role As a Banking Consultant in Retail Banking, you'll play a key role in helping customers with a seamless banking experience. You'll meet each customer's end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on financial solutions available, including digital. You'll have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per your accreditation level.

This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ. You'll be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.

You'll be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

As a Banking Consultant, you will have the opportunity to:

• Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to 'know your customer' from a risk perspective, and Ensure compliance with ANZ and branch policies and procedures.

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
• Ability to multi-task and highly adaptable to change and ambiguity
• Willingness to work in a collaborative team environment
• Sound understanding of compliance
• Excellent communication and interpersonal skills.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career

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