Operations Director

18 hours ago


Gold Coast, Queensland, Australia Hyatt Hotels Corporation Full time
About the Role

An exciting opportunity exists for an experienced hotel executive to open the first Andaz hotel in Australia on the Gold Coast.

You will be responsible for overseeing the successful opening of the hotel and once open, you will be responsible for the smooth and efficient operation of the hotel on a day to day basis, working closely with your team and ensuring deliverables to all stakeholders.

Some key responsibilities include:

  1. Driving customer preference for the brand and ensuring that the guest experience is delivered in accordance with brand standards.
  2. Proactively managing revenue and market share in conjunction with revenue specialists.
  3. Ensuring that hotel operating & payroll costs are managed in line with best practice to maximize financial results & efficiencies.
  4. Actively leading, coaching and mentoring all members of the team to ensure they are equipped to do their job while also developing them for the future.
  5. Demonstrating Hyatt's purpose of caring for people to be their best at all times while coaching other managers in the hotel to embody the Hyatt values.
Qualifications
  1. Previous experience in a similar role, in an opening hotel would be advantageous.
  2. Proven ability to work within brand guidelines and set up brand presence in a new market.
  3. Exceptional leadership skills.
  4. Strong interpersonal skills used to build effective relationships with all stakeholders.
  5. Ability to drive the business ensuring that key goals are achieved with regard to financials, guest and colleague metrics.
  6. Strong experience in working with revenue specialists to drive performance in the market.
  7. Knowledge of the local market.

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