C4I Field Support Engineer Opportunity

1 day ago

Canberra, ACT, Australia beBeeFieldSupportEngineer Full time $90,000 - $110,000
Systematic C4I Field Support Engineer Position

As a pivotal role within our Operations Team, we are seeking an experienced Field Support Engineer to embed the C4 product suite with our customers. This full-time Canberra-based position is responsible for technical support, training, and providing advice to customers on our C4 products.

Your Key Responsibilities:

  • Installing, configuring, and supporting SitaWare in the customer's C4I environments for use in testing, training, exercise, and actual operations.
  • Setting up and testing integrations between SitaWare and coalition systems, sensors, effectors, and communication systems.
  • Conducting technical training of administrators and end users – both in classroom and workshop environments.
  • Collecting feedback from the customer and feeding the learning loop, both internally in Systematic and to the customer.
  • Keeping up to date with Systematic products to ensure the alignment of customer expectations and product roadmaps, maximising the value for both our customers and our products.
  • Participating in testing of beta releases, and C4I software improvement activities.
  • Helping to ensure projects are delivered within the agreed scope and on time.

The Skills And Experience We Are Looking For:

  • Certifications or training in the field of IT, Electrical Engineering, or similar, or comparable technical military career.
  • Experience delivering presentations, training, and technical support.
  • Knowledge or experience in IT infrastructure and platforms (Windows, Linux Android-based operating systems, Active Directory, database management systems, XMPP chat).
  • Knowledge of Australian Defence terminology, use cases, practices, and procedures.
  • Excellent customer service and the ability to create trust with stakeholders.
  • Well-developed written and verbal communication skills.
  • Experience with basic scripting (e.g. JavaScript, JSON, and XML) and hardware infrastructure components such as servers.

Security Clearance:

To work within our Defence business unit, you must hold (or be able to obtain) and maintain a Defence NV1 security clearance. Please check your eligibility and read further on the clearance process.

About The Role:

We believe in building mutually beneficial long-term relationships both with our clients and employees. Benefits include attractive remuneration, modern office, generous training and development, monthly health insurance allowance, life and income protection insurance, Employee Assistance Program, and two weeks paid Defence Reservist leave.

How To Apply:

Please submit your cover letter and CV outlining your qualifications and experience by pressing

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