Support Engineer

2 days ago

Canberra, ACT, Australia beBeeField Full time $100,000 - $140,000
Technical Support Specialist Role Summary

This role is a pivotal position within our operations team, focusing on embedding C4 product suite with customers.

As a technical support specialist, you will be responsible for providing technical assistance, training, and advice to customers on our C4 products. This involves working closely with customers to understand their needs and delivering solutions that meet those requirements.

The successful candidate will have strong technical skills and the ability to communicate complex technical information in a clear and concise manner. They will also possess excellent customer service skills and the ability to build trust with stakeholders.

  • Install, configure, and support SitaWare in customer's C4I environments for use in testing, training, exercise, and actual operations.
  • Set up and test integrations between SitaWare and coalition systems, sensors, effectors, and communication systems.
  • Conduct technical training of administrators and end-users both in classroom and workshop environments.
  • Collect feedback from customers and feed it into the learning loop both internally within the company and to the customer.
  • Keep up-to-date with Systematic products to ensure alignment of customer expectations and product roadmaps, maximising value for both customers and products.
  • Participate in testing of beta releases, and C4I software improvement activities.
  • Help ensure projects are delivered within agreed scope and on time.
Required Skills and Qualifications
  • Certifications or training in IT, electrical engineering, or similar fields, or comparable technical military career experience.
  • Experience delivering presentations, training, and technical support.
  • Knowledge or experience in IT infrastructure and platforms (Windows, Linux, Android-based operating systems, Active Directory, database management systems, XMPP chat).
  • Knowledge of Australian Defence terminology, use cases, practices, and procedures.
  • Excellent customer service and the ability to create trust with stakeholders.
  • Well-developed written and verbal communication skills.
  • Experience with basic scripting (e.g., JavaScript, JSON, XML) and hardware infrastructure components such as servers.
Benefits
  • Attractive remuneration package.
  • Modern office facilities.
  • Generous training and development opportunities including access to education assistance.
  • Monthly health insurance allowance.
  • Life and income protection insurance (capped).
  • Employee Assistance Program (EAP) for you and your family.
  • Two weeks paid Defence Reservist leave.
About Us

We believe in building long-term relationships with clients and employees. We offer a collaborative and supportive work environment where you can grow and develop your skills.

Our company delivers software solutions making it simpler for users to make critical decisions. We strive to improve the world with exceptional software and values people.

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