Retail Store Experience Leader

1 week ago

Sydney, New South Wales, Australia beBeeExperience Full time $100,000 - $120,000

Customer Experience Manager

At the forefront of our retail success lies an exceptional Customer Experience. As a key leader, you will be instrumental in delivering unparalleled customer service that sets us apart.

The Role:

  • Lead and develop a high-performing store team to deliver sales growth and customer satisfaction.
  • Implement effective stock management practices and visual merchandising standards that drive brand engagement.
  • Manage store administration tasks efficiently, including payroll, banking, and rostering.
  • Recruit, onboard, and train team members to foster a positive work environment.
  • Maintain excellent customer relationships through proactive issue resolution and loyalty building.
  • Ensure seamless store operations by adhering to company policies and procedures.

About Us:

  • Become part of a Certified B Corporation that values purpose-driven business.
  • Participate in impactful initiatives, including our Reconciliation Action Plan (RAP).
  • Join a collaborative team that champions creativity, diversity, and growth.

What We Offer:

  • A 3-day weekend on a fortnightly, full-time rotating roster with no Sunday shifts for better work-life balance.
  • Comprehensive online learning program followed by in-store training with your Business Manager.
  • Management Development Programs for career advancement within the Sussan Group business.
  • Additional wellness leave days to focus on health and wellbeing.
  • A generous 50% team member discount on our products.
  • Opportunities to achieve monthly and seasonal bonuses.
  • Discounted private health insurance through Medibank Private.

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