Director of Customer Experience and Store Operations

1 week ago


Claremont, Australia Kookai Full time

We are seeking a highly ambitious and passionate leader to drive exceptional customer experiences and lead our store operations. As a key member of our team, you will play a vital role in fostering a collaborative and friendly work environment.

As a full-time Director of Customer Experience and Store Operations, you will have the opportunity to develop and progress within our company, receiving tailored training to further build on your capabilities and skillset.

This rewarding position is located in our retail stores, where you will be responsible for leading a team to deliver outstanding customer experiences, managing store administration and operations, driving KPIs, and more.

Key Responsibilities:

  • Leading a team to deliver exceptional customer experiences
  • Managing store administration and operations
  • Driving KPIs and performance metrics
  • Coaching and training team members
  • Visual merchandising and store displays

About You:

  • You possess excellent leadership and organisational skills, with a proven track record of delivering results-driven outcomes.
  • You have a passion for providing exceptional customer service and a love for fashion and styling.
  • You are an empathetic and clear communicator, with strong interpersonal and teamwork skills.
  • You are highly enthusiastic to learn and succeed, with a desire to progress within the company.

Benefits:

  • 50% employee discount
  • Generous quarterly clothing vouchers to build your KOOKAI wardrobe
  • Personalised training, including leadership development and retail conferences
  • Mentoring programs
  • Wellness vouchers
  • Birthday leave
  • Ongoing incentives and referral rewards

Our ideal candidate has management experience, a strong work ethic, and a genuine interest in fashion and customer service. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.



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