Medical Device Technical Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeEngineering Full time $75,000 - $85,000
Technical Services Professional

We are seeking a skilled technical professional to join our team. The ideal candidate will be responsible for ensuring the effective execution of all technical service-related functions.

  • Key Responsibilities:
  • Conduct and/or coordinate the repair, maintenance of complex medical devices to ensure operational efficiency and compliance with standards.
  • Travel locally as needed for on-site service support.
  • Promote and support service agreements to achieve customer satisfaction targets.
  • Ensure that service documentation is completed accurately and in a timely manner for all service activities.
  • Manage customer relationships to achieve satisfaction targets.
  • Maintain correct spare part inventory levels and participate in quarterly stock checks.
  • Actively seek product and business improvement suggestions from customers.
  • Product Return Management:
  • Record details of reported faults and email return reference and shipping instructions to customers.
  • Update entries in the returns register when servicing/repair work has been completed by the service team.
  • Enter fault details into the service module to create a Service Report.
  • Organise loan units if required after booking equipment into the returns register.
  • Preventative Maintenance Schedule:
  • Plan and co-ordinate preventative maintenance activities to ensure 100% on-time completion.
  • Co-ordinate with third party service providers to ensure preventative maintenance activities are conducted on time.
  • Customer Engagement And Service Excellence:
  • Develop and maintain strong relationships with stakeholders, serving as the primary technical contact.
  • Proactively address and resolve any customer concerns or feedback in a manner that aligns with industry standards for customer service excellence.
  • Conduct customer training sessions and educational workshops as needed to ensure end users are well-equipped to use and maintain medical devices safely and effectively.
  • Develop and maintain strong communication links with management and sales staff providing updated customer information to support future initiatives.

Requirements:

  • Bachelor's degree in biomedical engineering, Electronics, or a related technical discipline.
  • Minimum of 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years in a supervisory or leadership capacity.
  • Proven expertise in the maintenance and support of complex medical devices.
  • Strong leadership and people management skills, with the ability to inspire and develop a team.
  • Exceptional troubleshooting, diagnostic, and problem-solving skills with a hands-on approach to technical issues.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Demonstrated ability to manage projects and resources effectively, with attention to detail and a commitment to meeting deadlines.
  • Familiarity with industry regulations and a commitment to ensuring a safe working environment.

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