Banking Customer Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $66,000 - $84,000
Customer Service Role

We are seeking a skilled Banking Consultant to deliver exceptional customer service and sales support to customers via face-to-face interaction and inbound & outbound calls.

As a key member of our team, you will play a vital role in providing timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.

Key Responsibilities:
  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
  • Contribute to a team culture that is balanced across people, customer, risk, and performance
Requirements
  • Experience in delivering high-quality customer experience
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
Why Work With Us?

We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

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