Client Relationship Manager

1 week ago

Melbourne, Victoria, Australia beBeeClient Full time $90,000 - $120,000
Job Description: White Sky is Australia's premier music accounting firm, established in 2002. We partner with the nation's biggest entertainment stars and set the industry standard. Our team prides itself on a vibrant and friendly atmosphere, making it a place where people genuinely love to work. We cultivate a culture of dedication and fun, ensuring everyone is committed to delivering top-notch service while enjoying every moment of the journey.

On becoming part of BlueRock, we improved our service offerings. Clients now have access to a broader range of services under one roof.

About The Role: We are seeking a highly motivated and experienced Client Services Manager to join our team. In this role, you will be the conduit between managers and clients, managing and building relationships with our awesome client base. You will work closely with various departments to deliver outstanding results and exceed client expectations.
  • Key Responsibilities:
  • Oversee the entire client journey with us.
  • Provide unique and tailored solutions based on understanding client needs.
  • Collaborate across internal teams to deliver excellent client service.
  • Stay ahead of the curve by identifying and solving problems before they arise.
  • Prepare and generate reports for internal parties.
  • Manage workflows and performance of on and offshore team members.
  • Own the liaison and management of ATO dealing for clients.
  • Monitor all client deadlines and ensure prompt service.
  • Maintain regular contact with clients through all mediums, addressing any concerns or issues.
  • Keep all physical and digital records up-to-date.
  • Assist with managing the firm's Governance, Risk and Compliance strategy.
  • Support team members with various ad-hoc tasks as needed.
Requirements: To succeed in this role, you will need:
  • Experience as a Client Services Manager or similar role in areas of accounting and business services.
  • Excellent communication and interpersonal skills.
  • Proven track record and experience with BAS preparation.
  • Strong problem-solving abilities and creativity.
  • Results-driven work ethic and attention to detail.
  • Ability to manage multiple clients and projects simultaneously.
  • Proficiency in ATO portal, CRM software and Microsoft Office Suite.
  • Sound knowledge in administrative processes and regulations in the accounting industry.
  • Experience using cloud accounting software packages such as Xero.
  • Any music/creative industry knowledge (or interest in music) is also highly valued.
Benefits: Our people love working for us due to our commitment to work-life integration. This allows individuals to find balance and flexibility while connecting with colleagues. Additional benefits include：
  • Free weekly lunches and social events.
  • Access to 24/7 wellbeing, medical and safety support.
  • Mentoring and coaching from industry leaders.
  • Opportunities for growth and promotion.
  • A supportive leadership team focused on individual career goals and expectations.
Please apply: If this sounds like the perfect fit, please click the "Apply" button and follow the prompts. Don't hesitate to apply even if you don't meet every point on the job description – we'd love to see if you could be a great fit

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