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Mortgage Customer Service Team Lead

2 weeks ago

Bathurst, New South Wales, Australia beBeeCustomerService Full time CA$98,765 - CA$123,456

Job Title: Mortgage Customer Service Team Lead

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  • Job Description:
  • As a Mortgage Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to customers. You will work closely with the Branch Manager to achieve business objectives and develop strategies to improve customer satisfaction.
  • You will oversee the daily operations of the customer service team, including coaching and mentoring staff members to ensure they meet performance expectations. Additionally, you will collaborate with other teams to identify opportunities for process improvements and implement changes to enhance the overall customer experience.
  • Other key responsibilities include developing action plans to address client complaints, managing branch activities efficiently, building strong relationships with clients, and explaining regulatory compliance requirements to the team.

Required Skills and Qualifications:

  • A college diploma or bachelor's degree in a related field, depending on position level
  • Four to six years of experience in personnel management and coaching, or one to six years of experience in business development and customer service, depending on position level
  • Knowledge of financial products and services

Benefits:

  • Competitive compensation package
  • Flexible group insurance options
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

Working Conditions:

  • Dynamic work environment
  • Cutting-edge collaboration tools
  • Positive employee experience