Duty Manager

3 weeks ago

Port Macquarie, New South Wales, Australia Wyndham Destinations Full time

Unlock Your Potential as a Duty Manager

At Wyndham Destinations, we're passionate about delivering exceptional customer experiences and creating unforgettable memories for our guests. As a Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our owners and guests, and driving sales through effective communication and problem-solving skills.

Key Responsibilities:

  • Manage the day-to-day operations of the Reception desk, including greeting and registering guests, providing information on local attractions, and handling guest issues.
  • Assist in serving and producing beverages in our on-site restaurant, ensuring exceptional customer service and a seamless dining experience.
  • Build, develop, and lead a high-performing team, promoting a culture of excellence, teamwork, and continuous improvement.
  • Collaborate with colleagues to drive sales, improve customer satisfaction, and enhance the overall guest experience.

What We Offer:

  • A dynamic and supportive work environment that fosters growth, development, and recognition.
  • A competitive salary and benefits package, including subsidized private health insurance and professional development funding.
  • The opportunity to work with a global company that values innovation, teamwork, and customer satisfaction.
  • A chance to develop your skills and expertise in a fast-paced and ever-changing industry.

Requirements:

  • Proven experience in a Front Office and Food and Beverage department at a supervisory level, with a minimum of 3 years in a similar role.
  • Knowledge of hotel property management systems, preferably Opera.
  • Excellent communication, problem-solving, and leadership skills, with a strong focus on customer satisfaction.
  • Ability to work effectively in a team environment, with a positive attitude and a passion for delivering exceptional customer service.

Why Join Us?

At Wyndham Destinations, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the power of teamwork, innovation, and customer satisfaction, and we're always looking for talented individuals who share our values and passion for delivering exceptional experiences.

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