Incident Management Leader

2 days ago

Sydney, New South Wales, Australia beBeeResponsibility Full time $120,000 - $180,000
Incident Management Lead

We are strengthening our incident response capabilities. As an Incident Management Lead, you will be responsible for managing incidents and leading the team to ensure best-in-class reliability and incident response for our customers.

Key Responsibilities:

  • Incident Coordination: Manage high-severity incidents, leading temporary response teams to ensure timely resolution and minimal business impact.
  • Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize and mitigate incidents, ensuring the right experts are engaged.
  • Communications: Ensure all personnel know their roles during incidents. Keep teams aligned and ensure regular updates to stakeholders.

Post-Incident Activities:

  • Postmortem Sessions: Lead blameless postmortem sessions, reviewing incident response and resilience, and tracking execution of improvement actions.
  • Metrics and KPIs: Define and track key metrics to measure the effectiveness of incident management and leverage them for data-driven improvement planning.
  • Customer Communication: Prepare detailed postmortem write-ups for customers, providing clear and actionable insights. Monitor and report on SLAs.

Your Success Factors:

  • Proven experience in incident management and SRE or Security Operations, ideally within a cloud environment.
  • Strong technical background with the ability to understand complex systems and troubleshoot issues.
  • Strong leadership skills, with the ability to motivate and guide a team in challenging situations.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
  • Experience with continuous improvement methodologies and process optimization.

About Us:

  • We are a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • We work with leading partners worldwide to create strategic alliances.
  • Our platform uses cutting-edge technologies, including AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of ours.

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