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Senior Service Designer

2 months ago

District Of Belconnen, Australia Local Peoples Full time
Job Description

Job Title: Senior Service Designer

Job Summary:

We are seeking a highly skilled Senior Service Designer to join our team at Local Peoples. As a Senior Service Designer, you will be responsible for designing end-to-end service journeys that meet the needs of our clients and their customers.

Key Responsibilities:

  • Design and deliver service design projects that meet the needs of our clients and their customers
  • Develop and manage strong stakeholder relationships with cross-functional teams
  • Lead and deliver workshop design and facilitation to support effective information gathering, co-creation, conceptualisation, and problem-solving activities
  • Manage and deliver contextual research and insights to identify opportunities and deliver actionable recommendations
  • Collaborate and partner closely with technology, product, and business teams to deliver service design projects and outcomes
  • Continually develop and improve the team's design processes and develop new methods and tools

Requirements:

  • 5+ years' experience in human-centred design disciplines
  • Tertiary qualifications in User Experience Design, Service Design, or related disciplines
  • Proven experience working in Government
  • Demonstrated experience designing for the health sector
  • Experience working with cross-functional teams to identify problems, drive research, and pursue development activities to impactful conclusions under minimal direction
  • Demonstrated experience creating inspiring customer-centred design solutions
  • Demonstrated successful delivery of end-to-end service designs on specific projects from discovery and ideation to supporting production
  • Demonstrated successful design of project approach and methods utilised for successful outcomes
  • Strong communication, presentation, facilitation, interpersonal, and analytical skills
  • Highly developed coordination and organisational skills and ability to meet deadlines
  • Experience supporting complex and cross-Agency programs of work, to ensure delivery within short timeframes and changing priorities
  • Ability to communicate and negotiate effectively with all team members, especially those at senior levels
  • Ability to make appropriate decisions within the boundaries of this role's delegated authority

Desirable Criteria:

  • Experience in building and delivering customer journeys and supporting the execution of product or service delivery
  • Experience in leading customer-centred design activities including customer research, problem solving, journey mapping, ideation, prototyping, and testing solutions
  • Strong service design experience with a digital and/or omni-channel focus and business process transformation
  • Extensive experience with process mapping and process improvement development and implementation
  • Demonstrated experience in understanding, and application of, Design Thinking principles in previous roles
  • Ability to translate complex data into meaningful insights and recommendations
  • Demonstrated experience and strong understanding of Service Design methodology and demonstrated knowledge and application of journey mapping, gap analysis, business scenarios, and data analysis

Residency & Clearance:

  • Must be able to obtain Baseline Clearance
  • Ability to obtain and maintain national police check
  • Australian Citizen