Customer Service Team Lead
1 week ago
As a Customer Service Manager at Veritas Recruitment, you will be responsible for leading a team of 5 customer service staff. Your primary goal will be to ensure that clients are serviced and maintained per agreements, KPIs, and SOPs. You will be the linchpin, connecting operations, transport, accounts, and agency networks to ensure customer satisfaction and issue resolution.
Key Responsibilities- Train, mentor, and guide a team of 5 customer service staff
- Ensure clients are serviced and maintained per agreements, KPIs, and SOPs
- Provide daily status reports and troubleshoot potential issues with clients
- Work closely with internal stakeholders to ensure minimal delays
- Maintain and service a portfolio of accounts with critical clients
- Previous experience managing a customer service team within the freight forwarding industry
- Strong CW1 report management skills
- Actively contribute to planning and review sessions for key clients
- Ensure strong SOP and compliance measures are up-to-date and accurate
- Strong commercial outlook to assist with new client implementation
Our company culture is vibrant and energetic, with a strong professional mindset and robust internal structures. The commercial team is a cohesive unit full of energy and enthusiasm for their work. We're looking for individuals who can bring their upbeat personality to fit right in with the team.
What We Offer- Lead and mentor a team
- Career progression opportunities for motivated individuals
- Modern, dynamic office set-up
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