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Field Service Team Lead

1 week ago

Sydney, New South Wales, Australia Alfa Laval Corporate AB Full time
Job Description

As a Field Service Team Manager at Alfa Laval Corporate AB, you will be responsible for leading a team of skilled Field Service Engineers. Your primary focus will be on providing direction and ensuring they perform with a strong customer-oriented mindset.

Key Responsibilities:
  • Lead and manage the team, focusing on customer satisfaction.
  • Develop and implement effective recruitment and onboarding processes.
  • Motivate and coach direct reports to ensure proper competence development.
  • Conduct employee reviews and manage performance issues within the team.
  • Ensure the team operates cost-effectively in alignment with approved budgets.

Requirements

To succeed in this role, you should possess mechanical knowledge or understanding to aid in responding to technical issues. Additionally, you must be able to secure a strong QHSE culture within the team and collaborate with other departments to achieve service transformation initiatives.

Benefits:
  • 25 days annual leave
  • Life Insurance
  • Access to EAP services
  • Hybrid work arrangement