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Field Service Engineer

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Sydney, New South Wales, Australia Ingersoll-Rand plc Full time

At Ingersoll-Rand plc, we are committed to making our customers successful. As a Field Service Technician, you will play a key role in ensuring the smooth operation of our customers' equipment.

The primary responsibility of this position is to provide breakdown and general service for all makes of Compressors and ancillary equipment. This includes promoting Gardner Denver Service, which ensures customer satisfaction through quality workmanship.

Key Responsibilities:

  • Provide after-hours call-out assistance and call-back availability when rostered on duty.
  • Conduct overnight field trips to service breakdowns, maintenance, and customer support.
  • Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans.
  • Provide customer support (internal and external) for the assigned equipment.

Additionally, you will be responsible for:

  • Achieving weekly and monthly productivity targets.
  • Ensuring company-owned equipment & premises are kept in a clean, presentable, and serviceable condition.
  • Train, support, coach, and mentor new and existing colleagues.

The ideal candidate will possess trade qualifications Cert III – Fitter and Turner with a minimum of 5 years maintenance experience.