Service Team Coordinator

5 days ago

Warwick, Australia beBeeCare Full time $55,000 - $74,000
Job Summary

This is a leadership role where you will guide a team of Home Care Workers to deliver high-quality, person-centered care that upholds dignity, independence, and quality of life.

You will be responsible for assessing client needs, developing care plans, coordinating services, advocating for clients, and monitoring individual budgets.

About the Role

The Service Team Leader will be the vital link between our clients and the Support at Home program—ensuring older Australians receive the right care, at the right time, in the way that best suits them.

Key Responsibilities:
  • Assess Client Needs: Conduct initial and ongoing assessments to understand physical, emotional, and social needs, identifying risks and tailoring care plans with clients and families.
  • Care Planning: Develop, review, and update person-centered care plans aligned with client goals and Support at Home funding.
  • Coordinate Services: Organise in-home supports and liaise with external providers to ensure timely, quality care.
  • Advocate and Educate: Support clients to understand their funding, choices, and rights, and advocate for access to appropriate services.
  • Budget Oversight: Monitor individual budgets and guide clients on effective use of funds.
  • Relationship Building: Build strong connections with clients, carers, and providers, supporting smooth transitions and ongoing care.
  • Compliance and Safety: Maintain accurate documentation, uphold aged care standards, and proactively manage risks.
Required Skills and Qualifications:
  • Strong communication skills, highly organised with advanced problem-solving skills.
  • A strong understanding of Home Care Packages, Support at Home Packages and Commonwealth Home Support Program.
  • Currently holds a Certificate III in Individual Support or similar.
  • Currently holds a Medication competency.
  • Currently holds, or willing to obtain, a First Aid and CPR qualification.
  • Currently holds, or willing to obtain, a current Police Check.
  • Currently holds, or willing to obtain, a National Personal Insolvency Check.
Benefits:

We offer generous annual leave, an Employee Assistance Program, a supportive work culture, and discounts at a range of retail outlets.

As a not-for-profit, employees can salary package up to $18,549 p.a. tax-free — $15,900 on everyday expenses and $2,649 on meals/entertainment.

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