Hospitality Experience Manager

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $73,000
Job Description:

As a Front Office Supervisor, you will play a key role in providing exceptional customer experiences for our guests. This is an exciting opportunity to join a dynamic team and be part of a global organization with limitless opportunities to thrive and achieve.

You will guide and support the team in providing outstanding guest welcoming and experiences. As a role model, you will share your expertise and continually inspire the team. You will ensure daily tasks are completed accurately and in a timely manner. Your responsibilities will include conducting guest arrivals and departures, as well as resolving and responding to guest complaints in a timely and professional manner.

Our team is committed to delivering excellent service and ensuring that our guests have a memorable stay. We are looking for someone who is passionate about hospitality and has a keen eye for detail.

Key Responsibilities:

  • Guide and support the team in providing exceptional customer experiences
  • Ensure daily tasks are completed accurately and in a timely manner
  • Conduct guest arrivals and departures
  • Resolve and respond to guest complaints in a timely and professional manner

Qualifications:

To be successful in this role, you will need to possess the following qualifications and skills:

  • Extensive experience working within a hotel or resort environment
  • Exceptional customer service skills and an unwavering positive attitude
  • Ability to manage time effectively
  • Professional presentation essential
  • Availability to work weekends if required

Benefits:

We offer a range of benefits to our employees, including:

  • 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
  • Discounts on 530 Minor hotels and F&B outlets across the globe
  • 50% off The Coffee Club VIP membership
  • Furniture, Australia Zoo, Medibank insurance discounts
  • Secondments and promotion opportunities across Minor Hotel globally
  • Career progression & education assistance
  • Additional paid leave including Birthday and Study leave
  • Wellbeing programs (Uprise)
  • Reward & Recognition programs
  • Team member referral program
  • Uniform provided and laundry allowance for Front Office roles
About the Role:

This is an exciting opportunity for an experienced customer service professional to join our amazing team with excellent benefits available. Our team is dedicated to delivering exceptional service and ensuring that our guests have a memorable stay. We are looking for someone who is passionate about hospitality and has a keen eye for detail.

Join us and become part of a diverse, expanding global organization with limitless opportunities to thrive and achieve. Our company includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries we are one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.

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